Service Information

The Modern Service Department Experience at Suntrup Volkswagen

In the digital age, the traditional experience of vehicle servicing has undergone a significant transformation. Suntrup Volkswagen stands as a testament to this revolution, seamlessly integrating technology to offer a convenient, transparent, and efficient service department experience for its customers.


From the moment customers arrive, they are greeted with state-of-the-art facilities and tech-savvy processes. Gone are the days when customers had to wait in long lines or struggle to get the attention of service personnel. At Suntrup Volkswagen, a ride greets every customer, equipped with an iPad for swift and smooth check-ins. This integration of technology not only streamlines the process but also ensures that each customer feels valued and attended to right from the start.

But the tech integration doesn’t stop at the entry. Recognizing the need for quick and efficient services, Suntrup Volkswagen has introduced a kiosk for self-check-ins, particularly handy for those coming in for oil changes or other Xpress services. These intuitive and user-friendly kiosks allow customers to input their details, describe the issue or service needed, and proceed without any hassle. This not only cuts down wait times but also allows the service staff to prepare in advance for the incoming vehicle, ensuring that the service is as swift as the check-in.

However, one of the standout features of Suntrup Volkswagen’s service department is its commitment to transparency. In an industry where customers often feel left in the dark about the intricacies of their vehicle’s problems, Suntrup Volkswagen is breaking barriers. After the vehicle’s multi-point inspection and diagnosis, instead of merely getting a call or an ambiguous statement about the car’s condition, customers receive diagnostic videos. These videos, which are sent via text or email, offer a clear and detailed view of the vehicle’s condition, explaining any issues or potential problems. This level of transparency not only establishes trust but also empowers customers with knowledge about their vehicles, allowing them to make informed decisions.

Certified and Modern Volkswagen Service at Suntrup Volkswagen in St. Louis, MO

Suntrup Volkswagen’s service department is a shining example of how modern technology can be harnessed to enhance customer experience. By marrying traditional customer service values with contemporary tech solutions, they have created a service experience that is efficient and deeply customer-centric. In a world where businesses often struggle to balance technology and human touch, Suntrup Volkswagen’s approach serves as a benchmark for others to emulate.