Meet Our Staff
Sales
Staphen Mason
Client Advisor
Joe Dawidouski
Client Advisor
Blaze Schrieber
Client Advisor
Chip Kearney
Client Advisor
Collin Costello
Client Advisor
Madeline Annunziata
Client Advisor
Mark Migneco
Client Advisor
Michael Meyer
Client Advisor
Brad Hotop
Client Advisor
Brian Burjoski
Client Advisor
Rich Clark
Client Advisor
Zach Seiler
Client Advisor
Aaron Voege
Sales
Miles Brown
Client Advisor
Preston Barrow
Client Advisor
Jeff Herbert
Client Advisor
Ahmed Osman
Client Advisor
Adrian Godlewski
Client Advisor
Jeremiah Barnett
Client Advisor
Terry Crowley
Client Advisor
Matthew Hewkin
Client Advisor
AJ Alshati
Sales Specialist
Daniel Fischer
Client Advisor
Chris Govro
Client Advisor
Jeff Medvik
Client Advisor
Anthony Mull
Client Advisor
Finance
Adela Alispahic
Business Manager
Steve Anders
Business Manager
Armin Hidic
Business Manager
Stacey Tijerina
Business Manager
Management
Beau Schwartz
Sales Manager
Todd Roth
Sales Manager
Kyle Ketcherside
Business Manager
Aaron Paton
Sales Director
Dave Chadwick
Sales Manager
Service
David Riemer
Service Advisor
Rick Thayer
Service Advisor
Scott Kostecki
Service Advisor
Ryan Thoele
Service Advisor
Ian Williams
Service Advisor
Administration
Kelly Suntrup
Administration
Brandon Rea
Admin
Staphen Mason
Client Advisor
Oct 16, 2020
Jeremiah was great to work with! Answered all questions I...
Jeremiah was great to work with! Answered all questions I had and made the whole process very easy! Will definitely recommend. Hope to work with him in the future.
Sep 24, 2020
In the past I’ve had issue with the service department...
In the past I’ve had issue with the service department went in thinking we would just look and go from there. Once I saw how much the vehicle would be I was skeptical on buying the vehicle but was able to get the price to where I couldn’t say no along with coverage for the vehicle til over 120000 miles! Aaron is very nice and knew what we needed! Paul in financial department got everything set up and was more than happy with total price, coverage, and the monthly payment.
Sep 07, 2020
I’m very happy with my service! The loan process was...
I’m very happy with my service! The loan process was explained to me very well and with that I will be back very soon!
Sep 04, 2020
I lost my Kia Optima in an automobile accident. I was...
I lost my Kia Optima in an automobile accident. I was pretty upset with the whole ordeal because I had paid half of my payments in good standing and then for this to happen. So, my son convienced me to give Suntrup Nissan a try. I agreed because I know for a fact that he purchased two vehicles from them and I never heard not one single complaint about any of them. No problems at all, When he bought the second car it was just to upgrade to a newer year. Well he introduced me to Staphen Mason, very nice guy I may add. He asked me to tell him what I was looking for and then he took the ball and ran with it. I was impressed because he listened and didn't try to push any sales on me. I fell in love with one vehicle but because it was bigger than what I was use to and the fact I was determine to keep my payments in a certain bracket. Well long story short, I got what a wanted plus more. If anyone is looking to purchase a new vehicle without the hassle give Staphen Mason a try because I know you wont be disappointed. You'll be glad you did. Visit Suntrup Nissan on Linghberg near Highway 55, just ask for Staphen Mason.
Aug 13, 2020
Quick and easy approval and super helpful when i changed...
Quick and easy approval and super helpful when i changed the car i wanted they were quick to help and reply back to me. THANKS
Joe Dawidouski
Client Advisor
Oct 23, 2020
Ahmed was very friendly and helpful. He wasn’t pushy at...
Ahmed was very friendly and helpful. He wasn’t pushy at all and helped us find exactly what we were looking for! Thanks for being awesome
Sep 27, 2020
Everyone was very helpful, made every effort to please...
Everyone was very helpful, made every effort to please us. Matthew was especially patient and helpful and made us smile. This is our second Murano from Suntrup.
Sep 24, 2020
What a great experience from a fabulous team! Aaron...
What a great experience from a fabulous team! Aaron showed great patience with my indecisiveness and ensured I had all questions answered, while working hard to find the perfect vehicle for me. His follow through was great from beginning to end. He genuinely cares about his customers. Joe stepped right in while Aaron was busy with other customers. He was very friendly and helped ensure I test drove multiple vehicle models in order to compare and be comfortable with my final decision. Reginald, while not directly involved in my sale, took the time to greet me and talk with me while I was looking at various cars. He was genuinely excited when I arrived and saw my new vehicle. It was a great moment! Stacey was very proficient in explaining all financing and addressing my questions clearly and professionally, while wearing a smile the entire time. Kyle was on hand for the closing to ensure the entire process went smoothly. He was very engaging and it was great to see a manager take on a supportive role for his team. Every employee I encountered, even those not involved in my sale, were quite friendly and certainly shared in the overall experience. There is pride and professionalism throughout the team!
Jul 26, 2020
Amazing, Awesome, FUN
My husband and I decided to check into upgrading our 2018 Rogue for a newer model. We weren't sure we even wanted to do it and decided to check it out. We were lucky to have Joe Dawidouski assist us. At any time in the process had we felt pushed, I'm sure we would have been out the door. We were interested in getting AWD and a sun/moon roof. We got so much more. Joe took the time to understand what we wanted. He didn't try to push us when we were thinking about sticking with our vehicle and not doing the deal. He did try to make sure we totally understood the whole process. My husband loves to give people a hard time and Joe handled it perfectly! Even the finance guy knew about my husband. Honestly, I love my new Rogue, love the service I received there and will never shop for a different car. Joe has offered to help me get the Android Play set up as I never set it up on my older version. I will be meeting him tomorrow to get that done! I've purchased several cars over the years and this was by far the best experience.
Jul 07, 2020
.The salesman Joe Dawidouski was very pleasant,...
.The salesman Joe Dawidouski was very pleasant, informative, and helpful. Both Joe and Adela were a pleasure to work with. I will be recommending Suntrup and Joe Dawidouski to friends and family.
Adela Alispahic
Business Manager
Oct 21, 2020
I had an amazing buying experience! Madeline is extremely...
I had an amazing buying experience! Madeline is extremely knowledgeable and has great attention to detail. She went the extra step to make sure none of my questions went unanswered. This made for a very seamless process. Adela ensured all of the financials were lined up and walked me through the contract process from start to finish. I highly recommend the team at Suntrup VW!
Oct 20, 2020
I am very pleased with this dealership. Everyone I came...
I am very pleased with this dealership. Everyone I came into contact with was very welcoming. My sales rep, Matthew Hewkin, was very patient, understanding, nice, and tried his best to get me the best deal. I told him exactly what I wanted and what I was looking for and he found just that. I highly reccommend Matthew to anyone! I love my new car and this will be my new dealership home! Thank you Matthew!!
Oct 17, 2020
I went to suntrup and was introduced to Blaze. I was...
I went to suntrup and was introduced to Blaze. I was there looking for Tiguan options that are available. I ended driving off with a new 2020 silver Tiguan. Blaze was awesome through the whole process. Very knowledgeable about the vehicle and all of its features. I would definitely recommend that anyone looking for a new vw then ask for Blaze when you get here. Adela was also very awesome in the finance department and made the process very quick and painless. She was able to quickly go over everything so I knew what I was signing and if I did have a question she knew the answer.
Oct 12, 2020
Zach and Madeline made our buy back and upgrade simple...
Zach and Madeline made our buy back and upgrade simple and easy! Even on a busy Saturday, they went out of their way to give excellent service. They also made sure the deal we spoke about by phone was the one we got in the dealership. We recommend Suntrup to anyone seeking a great vehicle and a dealer that makes customers feel valued and respected.
Sep 30, 2020
Went in looking for new Atlas Cross/Sport the salesman...
Went in looking for new Atlas Cross/Sport the salesman Zach was great working with him, then decided to lease and there is where the problems started. Doug was first I encountered. Kept calling about paperwork and license kept being told COVID was the issue. Multiple calls no results. Contacted Aron Paton explained situation made appointment with Adela for next day, had to wait until she finished making personal plans on phone. Then I find out paperwork was wrong and missing service paperwork had to resign everything, was told the 2 checks I wrote would cover August and September payments. WRONG according to VW Credit, now being charged for late payment. Attempted contact Adela by phone number she gave me voice mail full. Next I get a call from Beau I again explain situation to him said he would find out and take care of it. Still have heard nothing from him. I finally just made 2 payments to keep from having it go against my credit rating. Will never use them again and if I could I would leave the car on their lot and walk away.
Steve Anders
Business Manager
Oct 23, 2020
There are not enough words in any language to express the...
There are not enough words in any language to express the gratitude I have for Todd Roth, Jeff Herbert, and Steve Anders at Suntrup! Thank you all so very much for all that you did to help Mike and I with not just one, but TWO new-to-us vehicles! The process was so easy, fast, and dare I say, even FUN! There are some who could learn a lot from you! Thanks again. 😁😁😁
Oct 12, 2020
One of the best deals I have gotten on a car and I...
One of the best deals I have gotten on a car and I enjoyed the whole experience. They are some miracle workers! I couldn’t of got a car today with out them. would definitely recommend.
Oct 10, 2020
Ahmed was so personable in helping us buy our new car! He...
Ahmed was so personable in helping us buy our new car! He focused on all our wants and needs to find us a car we love! Thank you Ahmed!
Sep 30, 2020
This had to be one of the best, if not the best...
This had to be one of the best, if not the best experience I’ve ever had in buying a car, new or used. From the initial contact online after finding the van, to setting up the test drive, to all the paperwork, the guys were incredible. We were introduced to the sales manager Todd right away. Dan Fischer was extremely polite and helpful, and at no time did we feel pressured to buy. Mark Migneco was also awesome to deal with, but I was already aware of his greatness having worked for him 20 years ago! Steve made the finance process easy and painless. Overall, this experience was amazing. We got the car we wanted, at the price we wanted, and we were treated wonderfully!
Sep 21, 2020
Chip was so amazing! He worked really hard to make sure I...
Chip was so amazing! He worked really hard to make sure I drove off the lot in the perfect car for me! We’ve been to Chip for 5 cars now. My family is definitely a fan of Suntrup and Chip.
Armin Hidic
Business Manager
Oct 16, 2020
Jeremiah was great to work with! Answered all questions I...
Jeremiah was great to work with! Answered all questions I had and made the whole process very easy! Will definitely recommend. Hope to work with him in the future.
Oct 14, 2020
Zach did a great job getting us the vehicle we wanted at...
Zach did a great job getting us the vehicle we wanted at a price we could afford. He communicated honestly, listened attentively, and acted responsively.
Sep 22, 2020
It was a very pleasant experience. Mark was wonderful and...
It was a very pleasant experience. Mark was wonderful and very selective in vehicles I would be interested in. Listen very well and was patient with my decisions. I would definitely recommend mark to anyone who is looking to buy a vehicle.
Sep 21, 2020
Chip was so amazing! He worked really hard to make sure I...
Chip was so amazing! He worked really hard to make sure I drove off the lot in the perfect car for me! We’ve been to Chip for 5 cars now. My family is definitely a fan of Suntrup and Chip.
Sep 13, 2020
Thank you to Mark for helping me, I had a blast working...
Thank you to Mark for helping me, I had a blast working with you! I know I was not the easiest customer 🤪 but you were amazing and that goes for everyone there as well! Ahmed, I have to say this, stay the gentleman you are!!! Too all have fun and keep smiling 😊 thank you again!!!
Blaze Schrieber
Client Advisor
Oct 17, 2020
I went to suntrup and was introduced to Blaze. I was...
I went to suntrup and was introduced to Blaze. I was there looking for Tiguan options that are available. I ended driving off with a new 2020 silver Tiguan. Blaze was awesome through the whole process. Very knowledgeable about the vehicle and all of its features. I would definitely recommend that anyone looking for a new vw then ask for Blaze when you get here. Adela was also very awesome in the finance department and made the process very quick and painless. She was able to quickly go over everything so I knew what I was signing and if I did have a question she knew the answer.
Oct 12, 2020
Excellent process and timely service. Blaze listened to...
Excellent process and timely service. Blaze listened to our needs and responded appropriately - including ordering in a vehicle to meet our needs. We will definitely consider Suntrup first for our next business vehicle
Sep 16, 2020
I have never purchased a new car before, and Blaze made...
I have never purchased a new car before, and Blaze made this experience absolutely stress free. He helped me find my perfect car, and made my birthday extra special! Thank you!
Sep 07, 2020
Suntrup has an all-star team. They genuinely care about...
Suntrup has an all-star team. They genuinely care about you and your financial situation and aren’t afraid to offer you a little more too, I appreciate having options and seeing all the different possibilities. Blaze is the man. We’ve got two leased Jettas with his help and additionally purchased a 2021 Atlas. In a global pandemic it amazes me how hard they are working to ensure the safety of their patrons and to make sure the quality of service is provided. My journey started with receiving a mailer about some offers since it was Blaze’s 5th anniversary. The Atlas has been on my radar since it’s inception in 2018 and no better time to crunch numbers again since we (my family) was looking at consolidating to Chevys we had into one vehicle. I filled out a form online, the next day Collin called and answered a few questions I had and then set an appointment for us to work with Blaze (since we had worked with him on previous leases). I’d done all my research, asked questions, did a test drive, and then the numbers were nearly spot on with my estimates for our trade-ins and the final numbers were perfect for our budget! Adela made all the legal jargon make sense, broke things down and honestly was just a pleasure to converse with. She was the icing, Blaze was the cake. I’m always impressed with VW from the sales team, finance to service. 10 for 10, I highly recommend.
Sep 01, 2020
After an experience at a different Volkswagen dealership...
After an experience at a different Volkswagen dealership that literally left me in tears, I went to Suntrup expecting the worst. However, I was greeted by Blaze who quickly made my first car buying experience what I always dreamed it would be. He didn't pressure me, talk down to me, or constantly ask "Are you sure you know what you want?". He listened to what I was saying (which as a 22 year old female doesn't come often) and looked for ways to get the car I wanted. He made the whole process so easy for me, from walking on the lot to signing the paperwork. He explained the confusing and lengthy legal jargon in simple words so that I could feel confident in what I was signing. He even sent the car to be re-washed so that I could drive off the lot in the best looking car possible. He went above and beyond every step of the way. A total 180 from the other car salesman I had dealt with, I have only great things to say about Blaze. Thank you for making my first time car buying experience one to remember!
Chip Kearney
Client Advisor
Oct 19, 2020
Chip did a wonderful job and we will be back To purchase...
Chip did a wonderful job and we will be back To purchase another vehicle! Thank you again for all your time and effort! Thank you
Sep 21, 2020
Chip was so amazing! He worked really hard to make sure I...
Chip was so amazing! He worked really hard to make sure I drove off the lot in the perfect car for me! We’ve been to Chip for 5 cars now. My family is definitely a fan of Suntrup and Chip.
Sep 02, 2020
A great experience at Suntrup. Chip helped us find just...
A great experience at Suntrup. Chip helped us find just what we wanted at a very reasonable price. Highly recommend! Love our new Nissan Pathfinder!
Aug 25, 2020
Great service and great Salesman! Would recommend him to...
Great service and great Salesman! Would recommend him to all my friends. If looking for a used car for a new driver or yourself here is the place to come!
Aug 23, 2020
Miles promptly greeted me in the lot and got me started...
Miles promptly greeted me in the lot and got me started looking at cars and I very quickly found the one for me! He then graciously handed me over to Chip once he realized I was there as a referral for Chip. Chip welcomed me right in and made me feel at home. He knows the business, was very informative and made sure I was taken care of promptly. Steve in finance was also extremely personable, responsive, and helpful with getting the financing best for me! I would definitely refer anyone needing a car to Chip and Suntrup, especially my granddaughter going off to college next year!
Collin Costello
Client Advisor
Sep 07, 2020
Suntrup has an all-star team. They genuinely care about...
Suntrup has an all-star team. They genuinely care about you and your financial situation and aren’t afraid to offer you a little more too, I appreciate having options and seeing all the different possibilities. Blaze is the man. We’ve got two leased Jettas with his help and additionally purchased a 2021 Atlas. In a global pandemic it amazes me how hard they are working to ensure the safety of their patrons and to make sure the quality of service is provided. My journey started with receiving a mailer about some offers since it was Blaze’s 5th anniversary. The Atlas has been on my radar since it’s inception in 2018 and no better time to crunch numbers again since we (my family) was looking at consolidating to Chevys we had into one vehicle. I filled out a form online, the next day Collin called and answered a few questions I had and then set an appointment for us to work with Blaze (since we had worked with him on previous leases). I’d done all my research, asked questions, did a test drive, and then the numbers were nearly spot on with my estimates for our trade-ins and the final numbers were perfect for our budget! Adela made all the legal jargon make sense, broke things down and honestly was just a pleasure to converse with. She was the icing, Blaze was the cake. I’m always impressed with VW from the sales team, finance to service. 10 for 10, I highly recommend.
Aug 19, 2020
I have all things good to say about Collin and Adella and...
I have all things good to say about Collin and Adella and the rest of the staff. They was so fantastic and easy to work with when I bought my 2020 Sentra. Unfortunately, no fault of theirs, we could not get the color i wanted but they turned over every stone to try to get it for me. I am just as happy with the color that I got and they took very great care of me. In fact they did such a fantastic job that 2 weeks later we went back and bought my wife a 2020 Nissan Rogue. (In the color she wanted) lol. I would recommend anyone and everyone to go and talk to Collin and he will take the best care of you for a new or used car. The dealership was clean and all the other employees were just outstanding. I really suggest if you are looking for a car to got give them a visit. You will not be sorry.
Mar 18, 2020
Awesome experience
These guys completely changed the way I feel about buying a new car. They made everything so easy from the time I sat down to walking out the door with my new car. Amazing customer service !!
Mar 07, 2020
I cannot say enough great things about our experience...
I cannot say enough great things about our experience buying our car. Collin was extremely professional and patient with all of our questions. He was able to get us into a car we love with even more upgrades than we originally thought we could get. He is the best. On to financing, Dan helped us and got us a GREAT deal on our loan and helped us pick a warranty that worked best for our needs. He was fantastic to work with (and hilarious). I would absolutely recommend Suntrup Nissan!
Feb 17, 2020
Thank you for your great service.
Collin and Dan were great to work with. They listened to my needs and made it happen! I will continue to buy my cars from Suntrup.
Beau Schwartz
Sales Manager
Oct 17, 2020
I went to suntrup and was introduced to Blaze. I was...
I went to suntrup and was introduced to Blaze. I was there looking for Tiguan options that are available. I ended driving off with a new 2020 silver Tiguan. Blaze was awesome through the whole process. Very knowledgeable about the vehicle and all of its features. I would definitely recommend that anyone looking for a new vw then ask for Blaze when you get here. Adela was also very awesome in the finance department and made the process very quick and painless. She was able to quickly go over everything so I knew what I was signing and if I did have a question she knew the answer.
Aug 25, 2020
Suntrup VW team was very professional, knowledgeable and...
Suntrup VW team was very professional, knowledgeable and friendly. They made the process of buying a car very easy and fast. This is my 4th car that I have purchased from Suntrup and there is a reason that I keep coming back.
Jun 05, 2020
Great dealership hands down!
I had recently had the chance to speak with Aaron. He is not what people may think of when they hear the words " Car shopping" by all means. His staff is very friendly and knowledgeable. I would highly recommend Suntrup Volkswagen to all my friends and family!
Mar 01, 2020
I am a repeat customer of Suntrup and I wouldn't even...
I am a repeat customer of Suntrup and I wouldn't even think of going anywhere else. Professional, fast, and always friendly. Most importantly, Blaze Schreiber takes care of business! Top rated salesperson years in a row and he deserves it. Go see Blaze and you will be beyond satisfied! Leila.
Jan 30, 2020
The experience at Suntrup was great. Lucas, our sales...
The experience at Suntrup was great. Lucas, our sales rep answered all of our questions and was very good to work with. I would not hesitate to recommend him to my friends.
Stacey Tijerina
Business Manager
Oct 29, 2020
I had an fantastic experience with the purchase of my new...
I had an fantastic experience with the purchase of my new Nissan Sentra! Aaron in sales and Stacey in finance made my buying experience seamless!
Oct 12, 2020
Zach and Madeline made our buy back and upgrade simple...
Zach and Madeline made our buy back and upgrade simple and easy! Even on a busy Saturday, they went out of their way to give excellent service. They also made sure the deal we spoke about by phone was the one we got in the dealership. We recommend Suntrup to anyone seeking a great vehicle and a dealer that makes customers feel valued and respected.
Oct 02, 2020
Reggie is new so he did not have all the answers but he...
Reggie is new so he did not have all the answers but he made sure to get help when he needed it. I give him 5 stars for his friendliness and eagerness to satisfy us. I think he will grow into a very good salesperson. Overall it was a good experience. All of the staff that we came in contact with were very friendly and helpful.
Sep 27, 2020
Everyone was very helpful, made every effort to please...
Everyone was very helpful, made every effort to please us. Matthew was especially patient and helpful and made us smile. This is our second Murano from Suntrup.
Sep 27, 2020
Brad was the BEST salesman we have ever had the pleasure...
Brad was the BEST salesman we have ever had the pleasure of dealing with in regards to the purchase of a new vehicle. Suntrup Nissan is blessed to have him be a part of their team. Thank you so much for your kindness and patience, you will always be remembered. Tony and Traci
Todd Roth
Sales Manager
Oct 23, 2020
There are not enough words in any language to express the...
There are not enough words in any language to express the gratitude I have for Todd Roth, Jeff Herbert, and Steve Anders at Suntrup! Thank you all so very much for all that you did to help Mike and I with not just one, but TWO new-to-us vehicles! The process was so easy, fast, and dare I say, even FUN! There are some who could learn a lot from you! Thanks again. 😁😁😁
Oct 12, 2020
One of the best deals I have gotten on a car and I...
One of the best deals I have gotten on a car and I enjoyed the whole experience. They are some miracle workers! I couldn’t of got a car today with out them. would definitely recommend.
Sep 30, 2020
This had to be one of the best, if not the best...
This had to be one of the best, if not the best experience I’ve ever had in buying a car, new or used. From the initial contact online after finding the van, to setting up the test drive, to all the paperwork, the guys were incredible. We were introduced to the sales manager Todd right away. Dan Fischer was extremely polite and helpful, and at no time did we feel pressured to buy. Mark Migneco was also awesome to deal with, but I was already aware of his greatness having worked for him 20 years ago! Steve made the finance process easy and painless. Overall, this experience was amazing. We got the car we wanted, at the price we wanted, and we were treated wonderfully!
Sep 10, 2020
I had a great experience at this dealership. This was my...
I had a great experience at this dealership. This was my first car purchase, and everyone was patient with me and my questions I had. They helped me get my finances figured so I could get monthly payments in the range I wanted. Adrian was great in answering questions and finding me the perfect car!
Aug 28, 2020
Mark, Armin and Todd made the car buying process easy! I...
Mark, Armin and Todd made the car buying process easy! I wasn't sure what I wanted, and the team showed me several used and new vehicles. After test driving a few, I landed on the Murano. I love my new vehicle and would buy from Suntrup again in the future!
Madeline Annunziata
Client Advisor
Oct 21, 2020
I had an amazing buying experience! Madeline is extremely...
I had an amazing buying experience! Madeline is extremely knowledgeable and has great attention to detail. She went the extra step to make sure none of my questions went unanswered. This made for a very seamless process. Adela ensured all of the financials were lined up and walked me through the contract process from start to finish. I highly recommend the team at Suntrup VW!
Oct 17, 2020
Doug my advisor was great to work with. Definitely felt...
Doug my advisor was great to work with. Definitely felt valued/listened to. I'll be returning in the future for any other auto needs. : )
Oct 12, 2020
Zach and Madeline made our buy back and upgrade simple...
Zach and Madeline made our buy back and upgrade simple and easy! Even on a busy Saturday, they went out of their way to give excellent service. They also made sure the deal we spoke about by phone was the one we got in the dealership. We recommend Suntrup to anyone seeking a great vehicle and a dealer that makes customers feel valued and respected.
Sep 15, 2020
Thank you Zach! Was glad you were available when we...
Thank you Zach! Was glad you were available when we walked in the door! Appreciated your help through this process and would definitely work with you again.
Jun 09, 2020
A good experience. Madeline was very helpful. Tried to...
A good experience. Madeline was very helpful. Tried to go thru our local dealer-no go. So made trip to the STL Thanks so much
Mark Migneco
Client Advisor
Sep 30, 2020
This had to be one of the best, if not the best...
This had to be one of the best, if not the best experience I’ve ever had in buying a car, new or used. From the initial contact online after finding the van, to setting up the test drive, to all the paperwork, the guys were incredible. We were introduced to the sales manager Todd right away. Dan Fischer was extremely polite and helpful, and at no time did we feel pressured to buy. Mark Migneco was also awesome to deal with, but I was already aware of his greatness having worked for him 20 years ago! Steve made the finance process easy and painless. Overall, this experience was amazing. We got the car we wanted, at the price we wanted, and we were treated wonderfully!
Sep 22, 2020
It was a very pleasant experience. Mark was wonderful and...
It was a very pleasant experience. Mark was wonderful and very selective in vehicles I would be interested in. Listen very well and was patient with my decisions. I would definitely recommend mark to anyone who is looking to buy a vehicle.
Sep 17, 2020
Such a great experience! They made it super easy start to...
Such a great experience! They made it super easy start to finish! Mark and Stacey were wonderful. I will definitely return for my next vehicle.
Sep 13, 2020
Thank you to Mark for helping me, I had a blast working...
Thank you to Mark for helping me, I had a blast working with you! I know I was not the easiest customer 🤪 but you were amazing and that goes for everyone there as well! Ahmed, I have to say this, stay the gentleman you are!!! Too all have fun and keep smiling 😊 thank you again!!!
Aug 29, 2020
I couldn’t have imagined buying a car would be so easy....
I couldn’t have imagined buying a car would be so easy. From Mark in sales, to Armin in financing, you guys hit it out of the park! God bless the Suntrup team!
Michael Meyer
Client Advisor
May 21, 2020
Mike was very patient and Kind as I was searching for the...
Mike was very patient and Kind as I was searching for the perfect car. He never pressured me -always asking what he could do to help me. I felt very comfortable with him which as a first time older car buyer meant a lot to me.
May 21, 2020
Stacey is amazing she had gotten both my children in nice...
Stacey is amazing she had gotten both my children in nice cars! She’s so helpful and very upfront! Thanks for making these purchases less stressful to a Mom!!
Jan 30, 2020
Great experience! Large selection of quality vehicles to...
Great experience! Large selection of quality vehicles to choose from. Suntrup Nissan Volkswagen went out of their way to make sure me and my family were happy. We are especially grateful to Michael Meyer. Michael is the reason we will purchase our next vehicle from SNV.
Dec 02, 2019
Great Service from great people
Michael and Steve and the rest of the team at Suntrup were great to work with. It was a smooth and quick process that helped me go home with a car that I am extremely happy with. Highly recommended.
Nov 19, 2019
Straightforward and responsive.
Just purchased a used Subaru Forester from Mike Meyer at Suntrup. I knew I wanted a used Forester, and had been searching online after visiting a few dealers in person. I contacted Mike a few hours after the vehicle was posted to an online site (Autotraders? Edmunds? One of those..). By 8 am the next morning, he had sent a 360, interior/exterior video of the vehicle, describing the features. He answered all questions, and I never felt like I was being 'talked down' to or that I was being manipulated into something I didn't want. He facilitated the transaction incredibly well, and a few days later, I drove 2.5 hours to pick up my new Forester. No other dealer responded so quickly, and responded only to my request. Now I need to go try to unsubscribe and get other dealers to take me off their phone list, even though I informed them several days ago I had purchased another car. Mike is great, and I wouldn't have purchased from Suntrup without him.
Kyle Ketcherside
Business Manager
Oct 20, 2020
I am very pleased with this dealership. Everyone I came...
I am very pleased with this dealership. Everyone I came into contact with was very welcoming. My sales rep, Matthew Hewkin, was very patient, understanding, nice, and tried his best to get me the best deal. I told him exactly what I wanted and what I was looking for and he found just that. I highly reccommend Matthew to anyone! I love my new car and this will be my new dealership home! Thank you Matthew!!
Sep 24, 2020
What a great experience from a fabulous team! Aaron...
What a great experience from a fabulous team! Aaron showed great patience with my indecisiveness and ensured I had all questions answered, while working hard to find the perfect vehicle for me. His follow through was great from beginning to end. He genuinely cares about his customers. Joe stepped right in while Aaron was busy with other customers. He was very friendly and helped ensure I test drove multiple vehicle models in order to compare and be comfortable with my final decision. Reginald, while not directly involved in my sale, took the time to greet me and talk with me while I was looking at various cars. He was genuinely excited when I arrived and saw my new vehicle. It was a great moment! Stacey was very proficient in explaining all financing and addressing my questions clearly and professionally, while wearing a smile the entire time. Kyle was on hand for the closing to ensure the entire process went smoothly. He was very engaging and it was great to see a manager take on a supportive role for his team. Every employee I encountered, even those not involved in my sale, were quite friendly and certainly shared in the overall experience. There is pride and professionalism throughout the team!
Sep 21, 2020
Chip was so amazing! He worked really hard to make sure I...
Chip was so amazing! He worked really hard to make sure I drove off the lot in the perfect car for me! We’ve been to Chip for 5 cars now. My family is definitely a fan of Suntrup and Chip.
Jun 21, 2016
Excellent price on a new Golf!
Adam and Kyle both worked to give me a great deal at the lowest rate possible. I couldn't be any happier and I would definitely recommend Suntrup VW to anyone shopping for a car!
Jun 08, 2016
Hassle Free, Fun Experience
Adela made the car buying experience stress free. I felt I could totally trust her and she made the experience very fun! Kyle made the financial component a breeze!
Brad Hotop
Client Advisor
Oct 20, 2020
Brad was very helpful and easy to work with. He never...
Brad was very helpful and easy to work with. He never pressured us. Just listened to our needs and we are very happy with our purchase. We will recommend Brad to our family and friends!
Oct 14, 2020
Brad was very helpful and easy to work with. He was...
Brad was very helpful and easy to work with. He was extremely knowledgeable, and worked hard to get me the best deal. I would absolutely recommend him to my friends and family, and will be seeing him again if I am in the market for another Nissan. On a separate note from Brad's excellent skills and customer service, I'm still waiting for some of my paperwork from the Finance Dept. of Suntrup so I can officially register my car.
Oct 10, 2020
Brad did a great job of making my buying experience very...
Brad did a great job of making my buying experience very relaxed and low pressure. He was informative, while also not being overly technical. I would highly recommend the Suntrup dealership.
Sep 27, 2020
Brad was the BEST salesman we have ever had the pleasure...
Brad was the BEST salesman we have ever had the pleasure of dealing with in regards to the purchase of a new vehicle. Suntrup Nissan is blessed to have him be a part of their team. Thank you so much for your kindness and patience, you will always be remembered. Tony and Traci
Sep 08, 2020
Brad did an outstanding job trying to find me a good deal...
Brad did an outstanding job trying to find me a good deal and I believe he did everything in his power to make things work, he was very patient, always super respectful, unfortunately, I didn't end up getting a new car but I'm definitely looking forward to working with Brad in the future when I do need a new vehicle.
Brian Burjoski
Client Advisor
Jul 25, 2020
Very friendly and courteous staff
Melissa contacted me by email within 2 hours of my online request. Brian sent a personal video immediately following which was extremely helpful in viewing the vehicle online. Due to Melissa's initial contact and further correspondence, this is why we decided to go with Suntrup. We were greeted immediately by Brian once we entered the Dealership. We never felt pressured into purchasing the vehicle. The price quoted was a little higher than on the vehicle's sticker, but that was soon corrected. During the negotiating process, Brian was always quick in returning with a figure from his Manager, we did not have to wait long, which was very courteous of our time! Brian was very pleasant to deal with and we left feeling we made a very good choice on our new vehicle! If we need a different vehicle in the future, we would definitely begin our search at Suntrup Nissan. We would recommend this Dealership to anyone looking for a new or used vehicle.
Jul 08, 2020
My experience at Suntrup Nissan, was surprisingly great!...
My experience at Suntrup Nissan, was surprisingly great! Brian Burjoski was helpful, personable, knowledgeable, and professional. If you are looking for a nice used car ask for Brian!
Jul 04, 2020
The perfect car
We honestly had no plan to purchase when we did. Brian made it all to easy to walk out of there in a new car.
Jun 18, 2020
Brian was very professional and direct with answering the...
Brian was very professional and direct with answering the questions I had. Everything I asked he had an answer for. Overall very knowledgeable salesman with an exuberant attitude. Armin was efficient and effective with answering my financial questions. He had a positive attitude. Overall Brian and Armin handled business professionally and effectively.
Jun 15, 2020
Brain was a joy to work with. He stepped up and assisted...
Brain was a joy to work with. He stepped up and assisted me and my friend! Constantly check on us while we sat in the lobby. I felt like he helped me make the right choice! Thank you so much Brian !! stay safe
Rich Clark
Client Advisor
Aug 23, 2020
Thanks so much! Rich made the car buying process easy....
Thanks so much! Rich made the car buying process easy. He won't steer you wrong. We talked some before so he knew what I was looking for in a car. He had a few ready when we got there.
Aug 13, 2020
Everyone at Suntrup Nissan was great! Adrian did an...
Everyone at Suntrup Nissan was great! Adrian did an amazing job and made sure I got exactly what I was looking for! I am very please with my experience.
Mar 14, 2020
Dealership is well kept. The cars are well maintained and...
Dealership is well kept. The cars are well maintained and presented. Rich was very helpful and very courteous. He went above and beyond to make sure we were satisfied with our purchase.
Feb 18, 2020
Jeff was extremely helpful in so many ways, from checking...
Jeff was extremely helpful in so many ways, from checking inventory to find the right vehicle for us, to transferring the license plates over on our new purchase, very professional, easy going, no pressure, just a great salesman, Tony made our financing easy and was very informative and helpful, the entire staff at Suntrup were very down to earth, in a great atmosphere, they really made our purchase a pleasurable experience. THANKS TO EVERYONE AT SUNTRUP. ED and DONNA MIER
Feb 02, 2020
Thanks for everything you guys or the best can't wait to...
Thanks for everything you guys or the best can't wait to see what the future holds love doing business with you. Thanks again smiles
Zach Seiler
Client Advisor
Oct 18, 2020
Zach gave us everything that was promised and more! My...
Zach gave us everything that was promised and more! My family and I are all super happy with our new Tiguan! This is now our 4th lease with Suntrup VW
Oct 18, 2020
Zach was an excellent salesmen, who gave us plenty of...
Zach was an excellent salesmen, who gave us plenty of great options to choose from. I have been looking for a car for the past two months, and was getting overwhelmed with the buying process. Zach helped our buying process go by very smooth, and professionally!
Oct 14, 2020
Zach did a great job getting us the vehicle we wanted at...
Zach did a great job getting us the vehicle we wanted at a price we could afford. He communicated honestly, listened attentively, and acted responsively.
Oct 14, 2020
Good dealership and Zach was great. I gave four stars...
Good dealership and Zach was great. I gave four stars rating because I didn’t receive my complete paperwork in hand, for some reason they send it by mail.
Oct 12, 2020
Zach and Madeline made our buy back and upgrade simple...
Zach and Madeline made our buy back and upgrade simple and easy! Even on a busy Saturday, they went out of their way to give excellent service. They also made sure the deal we spoke about by phone was the one we got in the dealership. We recommend Suntrup to anyone seeking a great vehicle and a dealer that makes customers feel valued and respected.
Aaron Voege
Sales
Oct 30, 2020
I was in and out with a new car so fast! Very pleased...
I was in and out with a new car so fast! Very pleased with my experience. Aaron and Stacey were the biggest help! Thank you 😊
Oct 29, 2020
I had an fantastic experience with the purchase of my new...
I had an fantastic experience with the purchase of my new Nissan Sentra! Aaron in sales and Stacey in finance made my buying experience seamless!
Oct 24, 2020
Aaron was very nice & knowledgeable. He even called me a...
Aaron was very nice & knowledgeable. He even called me a week later to check on everything. I told him I might need more explanation on some aspects of the car & he told me to stop by anytime. Paul in finance was quick & painless. Great sense of humor!
Oct 16, 2020
Reggie and Aaron were extremely helpful and patient in...
Reggie and Aaron were extremely helpful and patient in purchasing vehicles for both myself and my boyfriend! Paul in finance was also very kind and efficient! 10/10 would recommend Suntrup Nissan!
Oct 10, 2020
Aaron Voege was a great salesman. He has a great...
Aaron Voege was a great salesman. He has a great personality and was efficient in his knowledge of the Nissan Rouge. All employees were very friendly.
Miles Brown
Client Advisor
Sep 10, 2020
I had a great experience at this dealership. This was my...
I had a great experience at this dealership. This was my first car purchase, and everyone was patient with me and my questions I had. They helped me get my finances figured so I could get monthly payments in the range I wanted. Adrian was great in answering questions and finding me the perfect car!
Aug 23, 2020
Miles promptly greeted me in the lot and got me started...
Miles promptly greeted me in the lot and got me started looking at cars and I very quickly found the one for me! He then graciously handed me over to Chip once he realized I was there as a referral for Chip. Chip welcomed me right in and made me feel at home. He knows the business, was very informative and made sure I was taken care of promptly. Steve in finance was also extremely personable, responsive, and helpful with getting the financing best for me! I would definitely refer anyone needing a car to Chip and Suntrup, especially my granddaughter going off to college next year!
Aug 15, 2020
Love my car!
Recently graduate from Cabrini University and needed a good new car under a certain budget, found a car that i looked at online which was slightly over but Miles made it happen and I couldn't be happier with it. It brought me all the way down to Charleston, SC for my new job and its my best purchase ever! Thank you again Miles!
Aug 13, 2020
Exceeded Expectation
Good experience through each step of vehicle purchase with Miles and Team Suntrup. All involved were respectful and responsive from our first inquiring email. Miles was professional and personable from the first contact through video to signing forms. Thank you to Steve and Armin for shopping around and saving us $ignificant dollars off the preapproved loan rate we had obtained before auto shopping. We highly recommend Miles and Team Suntrup! :)
Aug 11, 2020
Everything I could’ve wanted coming into a car...
Everything I could’ve wanted coming into a car dealership, fast and easy Miles showed me a car I had been wanting to purchase and made the process easy.
David Riemer
Service Advisor
Oct 24, 2020
Dave Riemer always does such a fantastic job of...
Dave Riemer always does such a fantastic job of explaining everything that needs to be done and why. The Suntrup service staff is the best!
Oct 21, 2020
Everything was fast, efficients, friendly, and the best...
Everything was fast, efficients, friendly, and the best part... easy! no complaints here. Im pleased. now im just typing so i can leave a great review, maybe just change that part. dont make me write so much!
Oct 15, 2020
Dave was my service advisor and he seriously is THE...
Dave was my service advisor and he seriously is THE BEST!! He is very patient and listens to what you are saying. My car was diagnosed quicker than I expected and I was notified immediately. He was so nice over the phone when delivering my bad news about the transmission. He gave me time to think out all my options in dealing with this situation. I have worked with him in the past and he has always been so nice to work with.
Oct 06, 2020
I want to thank Scott and all the service managers. They...
I want to thank Scott and all the service managers. They are courteous, polite, honest, with a smile when they greet you. I appreciate the honesty if something needs to be done or if it doesn't and a car wash if we both have time. Working with the public is difficult, and they manage to be professional in a pressure filled environment.
Sep 25, 2020
On July 31st my car was towed into Suntrup Nissan located...
On July 31st my car was towed into Suntrup Nissan located at 6000 South Lindbergh, due to it was in an accident where it hydroplaned off the road into a ditch on Highway 70 and 141 the night before. David Riemer, in the Service Department told me that my car was all good and there was no damage to the under carriage. The only things I needed were an alignment, 2 tires, a hub cap and that the car would need to go to a body shop for repairs to back bumper area. Suntrup had my car from 7/31/2020 until Car Craft Body Shop picked it up on Friday 8/7/2020. Car Craft completed the body work and I picked my car up on Wednesday 8/19/2020. I drove the weekend and noticed a noise every time I turn, so I called the dealership and let them know. My appointment was on Monday August 31st at 10:30 am to take my 2019 Nissan Altima. I talked to David Riemer again when I arrived. I told him what I needed … • I am hearing a clicking/thumping sound when I turn either way • right front tire has a slow leak • I needed an oil change Later that afternoon, David called me saying that my car has damage to the underbody carriage and it needs to go back to the body shop. He sent pictures to my email address, the body shop and to the Insurance adjuster. I asked what about the noise when I turn, the oil change and the front right tire. He said that the were just about finished with the oil change and the tire but I have to take it to the body shop. I was so confused because I was thinking about the mechanics of the car. Why aren’t you fixing the mechanics as they were the mechanics that previously worked on the issue. I also asked him, why is it that today is the first time I am hearing of damage to the underbody carriage when they received the car first and the notes on the receipt clearly state there was no damage underneath. He could not answer that question. He stated the technician says there was still dirt packed underneath. I asked, why didn’t the previous technician clean the car off so that he could do his job? How did he check the mechanics of the car if there is dirt packed in parts? That’s the reason why I’m here today cause he neglected to properly check the car. Then he blames the body shop for not fixing the damage. I’m still confused because the body shop was not responsible for the mechanics of the car. I can deal with the underbody carriage later. They refused to look at the reason for the noise, stating if I still hear the noise when the body shop replaces the shield underneath then bring the car back and they will look at it then. I asked David if it would be possible for them to compensate me with a rental car due to their negligence while the car was in the shop. He told me no right away, I then asked to speak to a Manager. David told me that the manager was probably going to say no too because this is on the body shop, but he would still have the manager call me. The Service Manager, Mason called me with terrible customer service. He knew the situation but didn’t start the conversation. I had to ask him if David told him what my issue is and what I wanted. He said yes, then he proceeded to talk. He told me no, they would not get me a rental but he would call Car Craft and speak to the manager there to see if they would. When I picked my car up later that day (around 4:45pm and they know Car Craft closes a 5 pm) I ask Mason what the outcome of the phone conversation with the manager at Car Craft was. All he said was, he called him and he the guy was going to let me know. Mason looked like he was not being honest when he told me that. It just doesn’t make since. Also, nobody ever called me to le me know my car was ready for pick up. I called the service department several times within an hour because I wanted to make it to the body shop before they closed at 5pm. I had to call the Cashier to see if my car was ready. She told me no and that she would go check with David. She called me right back saying that David left at 4pm and my car is ready that the paperwork was on his desk. A couple of days later I dropped my car off to Car Craft and asked about the rental car. The lady that was familiar with the issue with my car told me that her manager told Mason that they would not compensate me that same day he called because they were not aware of the damage underneath and Suntrup only stated damage to the body when they turned it over to them. Little side note…the front right tire’s seal was broken because there was still dirt packed between the tire and wheel. So, they resealed that tire. I have emailed Aaron Paton twice regarding my BBB complaint due to the fact that Mason was part of my complaint and he was the person responding and still to this day has never heard back from him. Poor customer service. Next, took the car to body shop and end result after 2 weeks of having my car, they told me to take the car back to Suntrup because they did the mechanics. They didn't want to touch it. I decided to take my car someplace else because I will NEVER do business with Suntrup Nissan again.
Preston Barrow
Client Advisor
Oct 29, 2020
By far a much better buying experience than the last...
By far a much better buying experience than the last dealership we dealt with. Our salesman and finance officer were honest and upfront about everything we would go through.
Oct 11, 2020
Very friendly. Showed solid knowledge of the industry and...
Very friendly. Showed solid knowledge of the industry and the type of car we wanted. He was able to get us a fantastic deal on our SUV.
Sep 23, 2020
My wife and I enjoyed our experience Suntrup. Our sales...
My wife and I enjoyed our experience Suntrup. Our sales man Preston was fantastic. The finance department was fast and looked after our best interest. Will be buying from this dealership again! VW!
Sep 22, 2020
Preston did an amazing job helping us trade in our car...
Preston did an amazing job helping us trade in our car for a new Tiguan. We will be back in the future for our next car.
Sep 12, 2020
Great customer service 👍👍👍👍. He told me he was going...
Great customer service 👍👍👍👍. He told me he was going to get me out the door in a car and he stood on his words thanks alot
Rick Thayer
Service Advisor
Oct 21, 2020
Everything was fast, efficients, friendly, and the best...
Everything was fast, efficients, friendly, and the best part... easy! no complaints here. Im pleased. now im just typing so i can leave a great review, maybe just change that part. dont make me write so much!
Oct 20, 2020
Rick is always attentive, speedy, trustworthy, and...
Rick is always attentive, speedy, trustworthy, and helpful. I always know I will have a seamless experience when I bring my 2018 Nissan Rogue to him.
Sep 24, 2020
Rick was really helpful. I arrived and he immediately...
Rick was really helpful. I arrived and he immediately took care of my car and he also asked me if I needed anything else. Remarkable service!
Sep 15, 2020
As always best service! Rick is great and awesome to work...
As always best service! Rick is great and awesome to work with! I will continue to take my car here for all my service appointments!
Sep 15, 2020
This is the second time I brought my car in for repairs...
This is the second time I brought my car in for repairs suggested by the shop that does my routine service. Both times the work the other shop wanted to do were very costly. At Suntrup the work was down at less cost, or as in the last time, declared to be not needed. I appreciate the honesty and good work. It will be a motivator when we decide to buy a new car .Our service advisor, Rick Thayer was outstanding in explaining what was needed and finally what was done.
Scott Kostecki
Service Advisor
Oct 29, 2020
Kim worked to get us taken care of. She was responsive...
Kim worked to get us taken care of. She was responsive and helpful. The repair took longer than we would have wanted but Kim was able to get us a rental to use.
Oct 21, 2020
Everything was fast, efficients, friendly, and the best...
Everything was fast, efficients, friendly, and the best part... easy! no complaints here. Im pleased. now im just typing so i can leave a great review, maybe just change that part. dont make me write so much!
Oct 16, 2020
I took my Rogue in and dropped it off first thing in the...
I took my Rogue in and dropped it off first thing in the morning for 50K mile maintenance. Scott was great to work with and kept me updated on the progress of my service. My vehicle was finished with the standard service in about 90 minutes, and even with installing new tires it was ready by early afternoon. The quote for the tires offered three brands/options with thorough explanations of benefits for each. I continued to be impressed by the Suntrup service department!
Oct 06, 2020
I want to thank Scott and all the service managers. They...
I want to thank Scott and all the service managers. They are courteous, polite, honest, with a smile when they greet you. I appreciate the honesty if something needs to be done or if it doesn't and a car wash if we both have time. Working with the public is difficult, and they manage to be professional in a pressure filled environment.
Sep 23, 2020
Scott was extremely nice. The dealership and staff are...
Scott was extremely nice. The dealership and staff are extremely helpful and professional. They are always there to answer my questions or any concerns I have.
Aaron Paton
Sales Director
Sep 25, 2020
On July 31st my car was towed into Suntrup Nissan located...
On July 31st my car was towed into Suntrup Nissan located at 6000 South Lindbergh, due to it was in an accident where it hydroplaned off the road into a ditch on Highway 70 and 141 the night before. David Riemer, in the Service Department told me that my car was all good and there was no damage to the under carriage. The only things I needed were an alignment, 2 tires, a hub cap and that the car would need to go to a body shop for repairs to back bumper area. Suntrup had my car from 7/31/2020 until Car Craft Body Shop picked it up on Friday 8/7/2020. Car Craft completed the body work and I picked my car up on Wednesday 8/19/2020. I drove the weekend and noticed a noise every time I turn, so I called the dealership and let them know. My appointment was on Monday August 31st at 10:30 am to take my 2019 Nissan Altima. I talked to David Riemer again when I arrived. I told him what I needed … • I am hearing a clicking/thumping sound when I turn either way • right front tire has a slow leak • I needed an oil change Later that afternoon, David called me saying that my car has damage to the underbody carriage and it needs to go back to the body shop. He sent pictures to my email address, the body shop and to the Insurance adjuster. I asked what about the noise when I turn, the oil change and the front right tire. He said that the were just about finished with the oil change and the tire but I have to take it to the body shop. I was so confused because I was thinking about the mechanics of the car. Why aren’t you fixing the mechanics as they were the mechanics that previously worked on the issue. I also asked him, why is it that today is the first time I am hearing of damage to the underbody carriage when they received the car first and the notes on the receipt clearly state there was no damage underneath. He could not answer that question. He stated the technician says there was still dirt packed underneath. I asked, why didn’t the previous technician clean the car off so that he could do his job? How did he check the mechanics of the car if there is dirt packed in parts? That’s the reason why I’m here today cause he neglected to properly check the car. Then he blames the body shop for not fixing the damage. I’m still confused because the body shop was not responsible for the mechanics of the car. I can deal with the underbody carriage later. They refused to look at the reason for the noise, stating if I still hear the noise when the body shop replaces the shield underneath then bring the car back and they will look at it then. I asked David if it would be possible for them to compensate me with a rental car due to their negligence while the car was in the shop. He told me no right away, I then asked to speak to a Manager. David told me that the manager was probably going to say no too because this is on the body shop, but he would still have the manager call me. The Service Manager, Mason called me with terrible customer service. He knew the situation but didn’t start the conversation. I had to ask him if David told him what my issue is and what I wanted. He said yes, then he proceeded to talk. He told me no, they would not get me a rental but he would call Car Craft and speak to the manager there to see if they would. When I picked my car up later that day (around 4:45pm and they know Car Craft closes a 5 pm) I ask Mason what the outcome of the phone conversation with the manager at Car Craft was. All he said was, he called him and he the guy was going to let me know. Mason looked like he was not being honest when he told me that. It just doesn’t make since. Also, nobody ever called me to le me know my car was ready for pick up. I called the service department several times within an hour because I wanted to make it to the body shop before they closed at 5pm. I had to call the Cashier to see if my car was ready. She told me no and that she would go check with David. She called me right back saying that David left at 4pm and my car is ready that the paperwork was on his desk. A couple of days later I dropped my car off to Car Craft and asked about the rental car. The lady that was familiar with the issue with my car told me that her manager told Mason that they would not compensate me that same day he called because they were not aware of the damage underneath and Suntrup only stated damage to the body when they turned it over to them. Little side note…the front right tire’s seal was broken because there was still dirt packed between the tire and wheel. So, they resealed that tire. I have emailed Aaron Paton twice regarding my BBB complaint due to the fact that Mason was part of my complaint and he was the person responding and still to this day has never heard back from him. Poor customer service. Next, took the car to body shop and end result after 2 weeks of having my car, they told me to take the car back to Suntrup because they did the mechanics. They didn't want to touch it. I decided to take my car someplace else because I will NEVER do business with Suntrup Nissan again.
Jul 22, 2020
Wonderful Service
I was in Suntrup Nissan yesterday for my 15K on my 2019 Rogue. I was greeted nicely by Ashley, I had my oil changed and filter along with a Tire Rotation. Ashley informed me my cab,& air filter needed changed. I was sure glad she did, it was very dirty. Suntrup Nissan cares about you vehicle as well as you as a human being. I will not buy a car anywhere else but Suntrup Automotive Group. Thank you very much for taking good care of my Rogue. Barry Unger
Jun 05, 2020
Great dealership hands down!
I had recently had the chance to speak with Aaron. He is not what people may think of when they hear the words " Car shopping" by all means. His staff is very friendly and knowledgeable. I would highly recommend Suntrup Volkswagen to all my friends and family!
Apr 01, 2020
I had a very easy experience. The staff was so friendly!...
I had a very easy experience. The staff was so friendly! From the moment I walked in I was greeted by Rick with a smile. After finding out I couldn’t get approved for the car I wanted I was upset but that didn’t stopped Rick. I received a call and was told I’d been approved for a 2020! I would recommend Suntrup Nissan to all my first time buyers.
Feb 11, 2020
Very friendly. Will recommend to friends to buy cars. Got...
Very friendly. Will recommend to friends to buy cars. Got a good price on car and got good deal on new car 🤠👍👍👍👍👍👍👍👍👍👍👍 Thank you very much
Ryan Thoele
Service Advisor
Oct 30, 2020
Ryan Thoele is my OG Dawg from back in the day! He knows...
Ryan Thoele is my OG Dawg from back in the day! He knows what he is doing and he knows how to treat me like family even after years of leaving Suntrup!
Oct 21, 2020
Everything was fast, efficients, friendly, and the best...
Everything was fast, efficients, friendly, and the best part... easy! no complaints here. Im pleased. now im just typing so i can leave a great review, maybe just change that part. dont make me write so much!
Oct 14, 2020
Ryan Thoele and the service team were excellent. I really...
Ryan Thoele and the service team were excellent. I really appreciate the great service and the car wash. I'll definitely tell my friends and relatives about my experience.
Oct 07, 2020
Everyone was very helpful and friendly. Overall great...
Everyone was very helpful and friendly. Overall great experience, my issue was also fixed in a timely manner, and Ryan was awesome! Will definitely recommend you guys!
Oct 06, 2020
I want to thank Scott and all the service managers. They...
I want to thank Scott and all the service managers. They are courteous, polite, honest, with a smile when they greet you. I appreciate the honesty if something needs to be done or if it doesn't and a car wash if we both have time. Working with the public is difficult, and they manage to be professional in a pressure filled environment.
Ian Williams
Service Advisor
Oct 21, 2020
Everything was fast, efficients, friendly, and the best...
Everything was fast, efficients, friendly, and the best part... easy! no complaints here. Im pleased. now im just typing so i can leave a great review, maybe just change that part. dont make me write so much!
Oct 01, 2020
I have always been pleased with the service team at...
I have always been pleased with the service team at Suntrup Nissan. Service was friendly, prompt, and thorough. The outdoor seating area was also appreciated.
Sep 26, 2020
We took our car in as part of our Certified Maintenance...
We took our car in as part of our Certified Maintenance plan and our advisor, Ian, was very polite and knowledgeable. We have had this service three times so far and they have provided excellent and speedy service every time.
Sep 20, 2020
Love this dealership! They are always prompt, courteous...
Love this dealership! They are always prompt, courteous and friendly. Needed a car battery, goggled prices beforehand. They were cheaper by far. Would highly recommend
Sep 19, 2020
Ian made my appointment a breeze! He answered all my...
Ian made my appointment a breeze! He answered all my questions, kept me informed, and gave me an idea of what to expect at my next visit.
Jeff Herbert
Client Advisor
Oct 23, 2020
There are not enough words in any language to express the...
There are not enough words in any language to express the gratitude I have for Todd Roth, Jeff Herbert, and Steve Anders at Suntrup! Thank you all so very much for all that you did to help Mike and I with not just one, but TWO new-to-us vehicles! The process was so easy, fast, and dare I say, even FUN! There are some who could learn a lot from you! Thanks again. 😁😁😁
Feb 27, 2020
The pre-purchase process was easy. Jeff is fantastic and...
The pre-purchase process was easy. Jeff is fantastic and really made that part of the process enjoyable. He was funny and personable. The financing part I could have done without, I found Armin to be condescending, non-interested and judgemental; was not impressed and certainly wouldn’t reach out to him again. Since bringing the car home I have struggled with obtaining the removed navigation card that should have been in the car before I left the lot. I’ve had to continually follow up with no answer as of today (it’s been 8 days). I was also disappointed because when I got in the car to drive it home the first day-it was empty so I had to stop at the gas station on the way home to fill it up. If it wasn’t for the pre-sales process, I wouldn’t have purchased from here. All in all my suggestion is to make sure you get everything you need before you leave the lot.
Feb 18, 2020
Jeff was extremely helpful in so many ways, from checking...
Jeff was extremely helpful in so many ways, from checking inventory to find the right vehicle for us, to transferring the license plates over on our new purchase, very professional, easy going, no pressure, just a great salesman, Tony made our financing easy and was very informative and helpful, the entire staff at Suntrup were very down to earth, in a great atmosphere, they really made our purchase a pleasurable experience. THANKS TO EVERYONE AT SUNTRUP. ED and DONNA MIER
Jan 28, 2020
Overall, we had a pleasant experience with Suntrup, the...
Overall, we had a pleasant experience with Suntrup, the folks there were very helpful, allowing us to test the cars quickly and efficiently. There was a bit of a mishap, one of the cars we were looking at and had decided on was sold to someone else the very same morning, and we weren't notified, however Chip was very helpful and more than made up for it, he helped us get an amazing car for an amazing price, he helped us with all of our needs.
Jan 06, 2020
Excellent customer service
Unlike any other dealership I’ve ever been to ! They actually take the time and listen to what you want, and can afford, they don’t try to give you something out of your price range or hassle you to buy a car . I would recommend to anyone I know buying a car ! Jeff was the best to work with !
Dave Chadwick
Sales Manager
Dec 13, 2019
A great experience and wonderful staff!
From start to finish, my experience at Suntrup Nissan was excellent. Ben, Dave and Adela were super friendly, knowledgeable and went above and beyond to make it a painless and pleasant experience. I will definitely be back!
Oct 29, 2019
The fact that I have just leased the second vehicle since...
The fact that I have just leased the second vehicle since May speaks for both the integrity and professionalism of the Suntrup VW team. I must mention Blaze in particular, who was assisting me both times. Great job Blaze and thank you for your efficient and professional work! Andrey
Apr 03, 2019
Excellent Service - Easy to Work With!!
Zack Schwartz made the car buying experience quick and painless. He was attentive, communicated very well, and provided the necessary information/updates when needed. Since I live out of town, he made sure to make good use of my time to complete all aspects of the transaction. He went out of his way to make sure I was completely satisfied. I am sure my daughter is going to love her new car. Also thanks to Beau Schwartz and Dave Chadwick as they were outstanding as well!! You have a GREAT Team in place at Suntrup! THANK YOU!!
Mar 26, 2019
Getting financed with bad credit
My own credit Union wouldn't even help me out and I went there just being hopeful and Zack Schwartz and Dave Chadwick work some magic got me into a car!!!
Jan 31, 2019
Fantastic Experience
Excellent experience all the way around. Happy with the price we paid for our 2019 Volkswagen Tiguan, as well as the service received. They actually didn't have the exact vehicle we wanted in stock, but they partnered with another dealership and had it delivered to our house 100 miles away from their dealership with no issues whatsoever. Salesman, Zach Schwartz, was great; as well as our finance guy, Dave Chadwick. Keep it up guys! 5 Stars all the way around.
Ahmed Osman
Client Advisor
Oct 23, 2020
Ahmed was very friendly and helpful. He wasn’t pushy at...
Ahmed was very friendly and helpful. He wasn’t pushy at all and helped us find exactly what we were looking for! Thanks for being awesome
Oct 14, 2020
Todd, Armin and Ahmed went ABOVE & BEYOND to ensure I get...
Todd, Armin and Ahmed went ABOVE & BEYOND to ensure I get the safest vehicle for my family! I am so grateful for each and every one of them! They are not salesmen, they are family! Thank you all!
Oct 10, 2020
Brad did a great job of making my buying experience very...
Brad did a great job of making my buying experience very relaxed and low pressure. He was informative, while also not being overly technical. I would highly recommend the Suntrup dealership.
Oct 10, 2020
Ahmed was so personable in helping us buy our new car! He...
Ahmed was so personable in helping us buy our new car! He focused on all our wants and needs to find us a car we love! Thank you Ahmed!
Sep 16, 2020
I really enjoyed my experience at Suntrup Nissan...
I really enjoyed my experience at Suntrup Nissan Volkswagen. The minute I walked through the door I was made to feel comfortable. Ahmed was great and showed us everything we where interested in with no pressure. He is a great salesman and made the whole sales process enjoyable. We would highly recommend.
Kelly Suntrup
Administration
Sep 21, 2020
Chip was so amazing! He worked really hard to make sure I...
Chip was so amazing! He worked really hard to make sure I drove off the lot in the perfect car for me! We’ve been to Chip for 5 cars now. My family is definitely a fan of Suntrup and Chip.
Aug 14, 2020
Buying a car can be a total pain, but the Suntrup family...
Buying a car can be a total pain, but the Suntrup family made it a breeze!! I started with Kelly the Car Mom’s reviews on Instagram (@the_car_mom) - she’s got the details of ALL the things in mom cars and helped me figure out exactly what I wanted. When I walked into Suntrup, Chip welcomed me like family and helped me get the exact Jeep Grand Cherokee I wanted, for the price I wanted. The whole process was quick and easy. Go check out Kelly’s amazingly helpful reviews and then go see Chip to get you the perfect vehicle!! He will take great care of you. Thanks again Chip!!!!!
Jun 29, 2020
Chip was extremely helpful and patient. His knowledge...
Chip was extremely helpful and patient. His knowledge and flexibility made this an easy process. He showed me multiple options and helped me weigh the pros and cons of each.
May 11, 2020
Most convenient, helpful car buying experience I have...
Most convenient, helpful car buying experience I have ever had. This was my first stop in my search for a car and turned out to be the only stop that I needed. Suntrup made it an easy choice for my next car purchase. Thanks again Suntrup car dealership family!
Apr 01, 2020
I had a very easy experience. The staff was so friendly!...
I had a very easy experience. The staff was so friendly! From the moment I walked in I was greeted by Rick with a smile. After finding out I couldn’t get approved for the car I wanted I was upset but that didn’t stopped Rick. I received a call and was told I’d been approved for a 2020! I would recommend Suntrup Nissan to all my first time buyers.
Adrian Godlewski
Client Advisor
Oct 27, 2020
Adrian was great which made my process of purchasing a...
Adrian was great which made my process of purchasing a car really easy in a great and friendly way ! Very descriptive, got me a badass car for a great deal. definitely recommend coming to nissian suntrup to come check out a car they got great inventory, many selections and great proces, I had a really good experience
Oct 17, 2020
Adrian was super kind and helpful! He looked over the car...
Adrian was super kind and helpful! He looked over the car with us and assisted in navigating the paperwork for my car purchase! It was so nice to have someone help step by step with this process. Awesome experience! Would recommend Adrian and the Suntrup Nissan staff to a friend wanting to purchase a car.
Sep 10, 2020
I had a great experience at this dealership. This was my...
I had a great experience at this dealership. This was my first car purchase, and everyone was patient with me and my questions I had. They helped me get my finances figured so I could get monthly payments in the range I wanted. Adrian was great in answering questions and finding me the perfect car!
Aug 13, 2020
Everyone at Suntrup Nissan was great! Adrian did an...
Everyone at Suntrup Nissan was great! Adrian did an amazing job and made sure I got exactly what I was looking for! I am very please with my experience.
Brandon Rea
Admin
Jan 28, 2020
They were pleasant, kind and really really really helped...
They were pleasant, kind and really really really helped me out. Stacey was a star among the fog. Thank you Stacey. Thank you Suntrup Nissan
Dec 21, 2019
Joe worked tirelessly to get me a good and fair deal. I...
Joe worked tirelessly to get me a good and fair deal. I am pleased with the work he and the whole Suntrup team did for me....they're simply the best!
Dec 03, 2019
I have been one of Joe Dawidouski’s perennial customers...
I have been one of Joe Dawidouski’s perennial customers for six years. I have personally as well as referred others who have purchased and/or leased several vehicles from him The consistent and vehement gratitude expressed by all of his customers centers on one trait: the finest customer service in the business!
Aug 17, 2019
Another satisfying Suntrup experience.
This is definitely not my first Suntrup purchase. My experience in finding a vehicle that is desirable, functional & affordable keeps me coming back. A knowledgeable sales staff makes it their business to find the perfect vehicle for me, Whether I am a new or returning customer. Once that vehicle has been found, the finance team does their best to make the numbers work. GM Todd Roth, a 30 year employee has the final say. Todd Roth goes above and beyond, to secure the deal that will guarantee a return customer. They definitely have one right here. Thanks Suntrup Automotive Family.
Jeremiah Barnett
Client Advisor
Oct 31, 2020
The time spent purhasing our Rogue was a very pleasant...
The time spent purhasing our Rogue was a very pleasant experienced. He found the car with the features we were looking for, kept us informed of the process and delivered as promised.
Oct 16, 2020
Jeremiah was great to work with! Answered all questions I...
Jeremiah was great to work with! Answered all questions I had and made the whole process very easy! Will definitely recommend. Hope to work with him in the future.
Oct 14, 2020
Good dealership and Zach was great. I gave four stars...
Good dealership and Zach was great. I gave four stars rating because I didn’t receive my complete paperwork in hand, for some reason they send it by mail.
Terry Crowley
Client Advisor
Oct 12, 2020
One of the best deals I have gotten on a car and I...
One of the best deals I have gotten on a car and I enjoyed the whole experience. They are some miracle workers! I couldn’t of got a car today with out them. would definitely recommend.
Feb 08, 2020
Great service
My wife and I recently visited suntrup nissan in south county st louis. We pulled in to get the oil change and were greeted by a very friendly and helpful person named Ashley Gartner who helped through the process with great pride in her job keeping us informed every step of the way. printed up options for new tires which will need to be replaced in the near future. even helped with the check out process. we hope to have her help us upon our return for tires. great attitude made waiting easy.
Jan 30, 2020
Great experience! Large selection of quality vehicles to...
Great experience! Large selection of quality vehicles to choose from. Suntrup Nissan Volkswagen went out of their way to make sure me and my family were happy. We are especially grateful to Michael Meyer. Michael is the reason we will purchase our next vehicle from SNV.
Matthew Hewkin
Client Advisor
Oct 20, 2020
I am very pleased with this dealership. Everyone I came...
I am very pleased with this dealership. Everyone I came into contact with was very welcoming. My sales rep, Matthew Hewkin, was very patient, understanding, nice, and tried his best to get me the best deal. I told him exactly what I wanted and what I was looking for and he found just that. I highly reccommend Matthew to anyone! I love my new car and this will be my new dealership home! Thank you Matthew!!
Sep 27, 2020
Everyone was very helpful, made every effort to please...
Everyone was very helpful, made every effort to please us. Matthew was especially patient and helpful and made us smile. This is our second Murano from Suntrup.
Sep 22, 2020
This dealership was efficient and knowledgeable on...
This dealership was efficient and knowledgeable on getting me in the right vehicle. I was really to make this my right choice. Thanks alot guys!
AJ Alshati
Sales Specialist
Oct 29, 2020
AJ was amazing! Super helpful and had a wealth of...
AJ was amazing! Super helpful and had a wealth of knowledge about the car. He was patient, funny, and honest! He asked what features were most important to us, and then was able to show us all of those items and how they would work best for our needs. He was also super patient and kind with my 3 and 5 year old daughters who were with me for part of the sale. I highly recommend him, and thanks to AJ I’m a suntrup customer for life!
Oct 10, 2020
Aaron Voege was a great salesman. He has a great...
Aaron Voege was a great salesman. He has a great personality and was efficient in his knowledge of the Nissan Rouge. All employees were very friendly.
Daniel Fischer
Client Advisor
Sep 30, 2020
This had to be one of the best, if not the best...
This had to be one of the best, if not the best experience I’ve ever had in buying a car, new or used. From the initial contact online after finding the van, to setting up the test drive, to all the paperwork, the guys were incredible. We were introduced to the sales manager Todd right away. Dan Fischer was extremely polite and helpful, and at no time did we feel pressured to buy. Mark Migneco was also awesome to deal with, but I was already aware of his greatness having worked for him 20 years ago! Steve made the finance process easy and painless. Overall, this experience was amazing. We got the car we wanted, at the price we wanted, and we were treated wonderfully!