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Suntrup Volkswagen

They made sure I walked out happy Very easy to work with and they are ensure that I understood everything

They made sure I walked out happy Very easy to work with and they are ensure that I understood everything

Professional, organized, and nice selection I liked Dennis the Used Car Mgr and AJ in Finance was great too.

Customer service was excellent. Easy and fun process overall. Thanks you to the excellent team at Suntrup!

Jill used deceptive business practices throughout the financial process. I went back to resolve 2 business days later and was escorted out of the main building to a building that was about to be torn down - look like a used car barn. I was made to wait too long. I was met with aggression, disrespect, lies about my ability to cancel additional service cost/plans, Sales person reprimanded me, sales ‘managers’ refused to provide their names. Sales manager refused to give me Mr. Suntrups, owner’s contact information. I was not allowed to have photocopies of paperwork that had my signature. I was also not given photocopy of “service plan” financial paper that never had the $3,200 written on it (which was the issue of contention). Overall I left with a bile in my mouth and utter shock to the level of unprofessional, disrespectful, uncivil, discourteous treatment I received.

Brian was amazing to work with. He was very knowledgeable and made sure I understood everything along the way to ensure I bought the car of my dreams! He made sure to check up on me more than once just in case anything might have come up, they were addressed so I felt comfortable in my car and knew how things work! I also didn’t feel any pressure during the time we talked and were choosing a car which was such an amazing feeling. 😊

Very nice does a good job Knows how to work with people over all he knows his job

They were able to get us in quickly and fixed it.

Respectful of my time, pressure free, clear communication, Quick to respond. Overall great buying experience

Brian is LITERALLY the BEST!! We won’t shop anywhere else, or buy from anyone else. He has treated us like family through our last 3 car purchases. So see him!!!!

They were straight forward and professional. I felt respected and valued as a customer. I love my car

Had an appointment, they did oil change while I waited in a timely fashion. Glad they brought back the popcorn!

As always, they do an excellent job looking at my Jeep. Ian does exceptionally outstanding taking care of me? Love that place?

Very quick and friendly services

They made it easy to purchase a vehicle. I wish that they would have given me a bit more information about the extra thing that I paid for, and I really do not like the "dealer fee " we were stuck paying. I had said a 36 month loan, and they set it up for 60, not real impressed with the lack of attention to what I had asked for.