Open Today Sales: 9 AM-8 PMOpen Today Service: 7 AM-6 PM
Blaze was extremely helpful throughout our buying process by providing great communication and follow up. Overall we had a very positive experience.
Blaze made everything extremely easy and smooth from the beginning. I spent under an hour at the dealership and went home with my new vehicle. Would definitely work with him again.
⭐️⭐️⭐️⭐️⭐️ We had a great experience at Suntrup Volkswagen after our car was totaled by insurance and we were on a tight timeline. Blaze, our salesperson, was incredibly helpful and patient—he understood our situation and worked quickly without making us feel rushed. Ryan, the manager, also stepped in to make sure everything went smoothly and helped get us a fair deal. Even though we were short on time, the whole team made the process straightforward and stress-free. Really appreciated their honesty, efficiency, and professionalism. Highly recommend asking for Blaze and Ryan if you’re shopping at Suntrup VW!
Update: Suntrup contacted me, apologized for the overlooked items and reimbursed me for the issues and inconvenience. The salesman was great but upon trying to complete tasks after purchasing my truck, the suntrup team itself did a terrible job. I found the key they sold me not only was a dumbed down version fob with no remote start button, but the actual key wasn’t even cut. So had to pay $400+ to rectify that w a duplicate fob and original key cut. 2 recalls on the truck had never been addressed. THEN I submit the papers that Suntrup gave me for title purposes and when I get to the DMV, they’re expired. Seeing as this particular truck was on their lot for 3 months, surely suntrup would’ve seen that pop up in their system during the sale and chose to ignore it.
Had another amazing experience with Blaze! My husband and I have been buying vehicles from this dealership for 10 years! Blaze has been our advisor for the past few vehicles and has been absolutely the BEST! He has our best interest in mind and always makes sure we are happy with our purchase! Super knowledgeable and does what he can for his customers! One thousand percent recommend Blaze for your buying car needs! You won’t be disappointed!! ☺️
If you’re thinking of using this dealership…..DON’T. Don’t waste your time and money using Zach Seiler as a “salesman”either. For a customer giving a company business and salesperson that makes commission off of my purchase I have never been spoken to in person and through text message the way that I was at this dealership and from this “salesman”. I was told things would be taken care of on a used vehicle that weren’t fixed correctly until I asked to speak to higher management. The vehicle that we purchased went through the dealerships “inspection” and was deemed as road safe. I took the vehicle to a state certified mechanic in my hometown which is over an hour away from the dealerships location. There were multiple things found that wouldn’t pass a state inspection by their qualifications. There was also a mechanics glove found melted to the muffler of the vehicle. The dealership couldn’t explain why that wasn’t found during their own inspection. I was actually told by the sales manager that “you might have picked it up off of the road while driving”. While having conversation with Zach the “salesman” I was told “the dealership has done more than they are required to” and not to “bite the hand that feeds me”. I had to kindly remind him that he just made commission off of my purchase so technically I was feeding him. The vehicle didn’t have an owners manual in it so I requested one. I was told that they don’t give them out anymore but to use Google if I had any issues. I chose this dealership based on the knowledge of the owners daughter(s) Instagram videos about car buying and how women can at times be treated differently during the process. I thought I would no doubt have a great experience. Suntrup VW has unbelievably disappointing. They are rude, pushy and condescending. As a male Zach should be ashamed speaking to a female the way that he did and Ryan the sales manager matched his attitude. I still have things in a written agreement signed by myself and the sales manger that have not be taken care of. As far as the dealership they should be ashamed that they have employees representing their company in this way.
Suntrup has made buying a used car quite the customer experience. Kai was great to work with and made sure all items were addressed and his communication was next level. The lifetime powertrain warranty on a used vehicle certainly gives me a sense of confidence in buying used. Would highly recommend to anyone looking for a higher end used SUV.
Professional atmosphere, no pressure, friendly salesman and finance team, smooth process beginning to end, would recommend!
Very welcoming. Super friendly and clean. All the personnel were very hospitable and helpful. Would definitely go back.
They did a great job getting us in a new car even when we did not have a lot of time.
Recently I purchased a VW Atlas and I’m really satisfied with my client advisor-Danny who worked diligently on getting the vehicle ready for me…it was worth the wait!
Danny was very professional, friendly, accommodating, and knowledgeable of the vehicle. He also communicated promptly via text with any questions that we had and was very helpful.We truly appreciated his service and had a very great and stressless experience. The service and detailing department were impeccable.
Danny was great. It was a great experience working with the team to get a great deal on my vehicle.
Kainoa was very professional, friendly, and not pushy about the sale which I found to be a breath of fresh air. When it comes to car shopping, so often customers feel pressured to make a purchase without any negotiation. Kai helped me to get a stellar deal on my new car.
Great experience working with Winter (Sales), Beau (Manager), and AJ (Finance). William was also helpful assisting which we appreciated. I look forward to working with each of you in maintaining the new ride. Thanks!
Great experience working with Winter (Sales), Beau (Manager), and AJ (Finance). William was also helpful assisting which we appreciated. I look forward to working with each of you in maintaining the new ride. Thanks!
The team and service at the dealer was exceptional. Fast and courteous, made us feel like we are part of the family. We will be buying all our cars from here! Kainoa, Beau, Ryan and service was smooth. Thanks again:)
Initially, we had a decent buying experience with Suntrup VW and Kainoa Layton our salesman on 8/5/25. We were told that the vehicle needed to be inspected/repaired to past Safety and Emissions. We didn't receive our vehicle back until 9/1 when we drove 45 minutes to pick up the vehicle “completely fixed” per the assurance of Service Manager Rick. Five days later on 9/6, we broke down on the highway while bringing it back to Suntrup VW because it was overheating with engine lights aglow and spitting coolant and oil everywhere. We spent 6 hours waiting to be towed back to the dealership and naively decided to give Suntrup another chance to remedy this. The Jeep was again in their shop for several more weeks. We got it back on 9/22 and surprise: Suntrup VW and their service department let us drive this vehicle with a broken drag-link, the worst one our mechanic has ever seen! This defect/damage is not something that could be missed in an honestly COMPLETED Safety Inspection- which would have immediately found/fixed this major safety issue when they had it for the first 4 weeks and supposedly did thorough dealer, safety and emissions inspections. The irony is that the drag-link is a fairly cheap repair ~$360, but this FAILURE while driving WOULD CAUSE US TO LOSE COMPLETE STEERING CONTROL before being thrown around the highway and KILLING US AND EVERYONE AROUND US DRIVING!! I am so angry that I sent my husband to work in this vehicle and drove my young CHILDREN all over St. Louis in a LITERAL ACCIDENT WAITING TO HAPPEN due the dishonesty, ignorance, incompetence, and lack of regard for human safety from Suntrup! Thank God we got it to our mechanic early on 9/23 to find this out or we never would have know until we CRASHED and BURNED due to Suntrup pencil whipping their safety and emissions inspections. Our mechanic said that there’s NO WAY IN xxxx he would drive this Jeep like that and he advised that we don't drive it either- it needs to be towed back to the dealer. SUNTRUP VW is now ignoring our calls and wont return our requests for refund or remedy. Our mechanic also found leaking axle seals (3 of 4) which should’ve been spotted on brake/rotor repairs in the first month that Suntrup VW had the Jeep and told us they were doing the repairs. We are in complete disgust and disbelief at the lack of honesty, concern for others safety, quality workmanship, and time and money already invested/wasted in what should’ve been a great experience buying a vehicle with a dealership that we trusted. Per MO State Highway Patrol, Safety and Emissions on this vehicle should NEVER have passed in its current condition. I will now make it my personal mission that NO ONE will ever receive an inferior quality vehicle that could KILL them due to this dealership's (or any other dealers) negligence. Rick Thayer (Service Mgr.), Beau Schwartz (Sales Mgr.), Kainoa Layton (sales) and anyone else at SunTRAP VW that wont return our calls, READ IT HERE: lawyers, MO State HP Troop C, and MO Attorney General have been contacted. News media is next. BUYERS BEWARE!!! Your life could literally be in danger buying a vehicle from Suntrup!!!
We had a great experience buying a used vehicle from Suntrup Volkswagen. Kai made the entire process easy and took care of us along the way. I would definitely recommend Suntrup Volkswagen and Kai to anyone looking for a great deal on a vehicle with a seamless car buying experience.
KAINOA(Client Advisor/Sales Rep), Beau(Manager) and AJ (Finance Manager) really were all so amazing. I had an appointment with Kainoa and was immediately attentive and had my car interest pulled up ready for me to test drive it. He was knowledgeable about the car, its features and throughly explained differences in car model options. I was a little nervous going through the process of purchasing but Kainoa often encouraged me through it and did his best to work with the manager Beau to fit within my budget. Beau was kind and did what he could to work through details of the paperwork. Once it was sent to the financial manager AJ their consistent effort to help flowed. AJ really worked through details and explained what needed to get the appropriate payment amount. I am so grateful to the Suntrup Volkswagen team for bringing relief & peace to a stressful situation. I highly recommend Kainoa for your car needs!
Kai and Brandon were great! Knowledgeable and quick to respond to our needs. He got us the car we wanted! Thank you Kai and Brandon! You get 5 stars ⭐️ ! Everything was great up until it was time to pay our down payment, which was a significant amount! No one told us that we could not put the down payment of half the cars price, on our debit card! He wanted us to go back home and get a check. No, we live 30 minutes away. Plus, we do not have checks for that account. Then wanted to do a wire transfer, then suggested going to the bank the next day for a cashiers check. He stated, they did not want to take a debit card, because they get charged 5%. That’s not my problem. If the rules of Suntrup Volkswagen are that you can’t pay with a debit card, then you should inform the buyer of this before hand!!!! Especially when they told you they would be putting half down on a brand new Jetta. Do not waste my time trying to make me feel bad for you getting charged a fee for us using a form of payment. Then the finance guy had to question with an attitude, if we can even withdraw that amount on our debit! YES, we can. In fact, just last year when we purchased our 24 Jetta from Bommarito Volkswagen they never once questioned it! we put the same amount down then! So here is my suggestion, when someone tells Suntrup they will be putting a large sum of money down on a car, tell them the forms of payment that you will take beforehand!
Excellent experience. Friendly, professional and helpful! Would definitely recommend Suntrup to everyone I know! We have bought two cars from them in the last month and would come back!
Brandon was great. Most car salespeople really turn me off by being too pushy, causing me to go elsewhere. Brandon was not like that and very pleasant to work with.
Again both Brandon and AJ have proven to be absolute heroes. They are excellent at what they do
Everybody at the dealership was really friendly and Brandon went above and beyond to try and make the process as smooth as possible and truly made the process as easy as possible
Tony has been an amazing sales rep he has gone above and beyond what a sale rep is supposed to do. He definitely has made my thought on a dealership a lot different than I expected will only go through him and volkswagon!
Blaze is friendly and helpful ever time I see him. His laid back approach is non pressuring buying experience makes it wonderful.
Blaze was very helpful and patient with us, he went out of his way to make sure I was able to trade in my old VW and get a really good and reliable vehicle for me and my family. Thank you!
Best car buying experience each and every time. Everything from the sales floor to the finance office was a breeze. Blaze is an incredible salesman and ensures immaculate customer service and care. Beau, Todd, and Ryan in the sales office have a great team and will make sure you’re a satisfied customer. Thanks Suntrup!
Very good experience here time and time again. Scott in service and AJ are the best
Ian was awesome taking such great care of our Taos Volkswagen! Thank you so very much for your commitment to great service and quality. When making your service appointment please make sure to ask for Ian Williams:-) He is the very best!
Blaze was very helpful and patient with us, he went out of his way to make sure I was able to trade in my old VW and get a really good and reliable vehicle for me and my family. Thank you!
Best car buying experience each and every time. Everything from the sales floor to the finance office was a breeze. Blaze is an incredible salesman and ensures immaculate customer service and care. Beau, Todd, and Ryan in the sales office have a great team and will make sure you’re a satisfied customer. Thanks Suntrup!
Brandon was so very helpful with the process, driving an hour/hour and a half multiple days during the car crisis was not a fun time, but his high energy and positive energy made the experience. He truly cares for people and what is best for them.
I had an extremely disappointing experience at Suntrup VW. My salesperson, AJ, exhibited behavior that was not only disrespectful but also marked by dishonesty and deceit. Despite paying the sticker price, additional fees, such as a surprising $500 no-trade-in fee, were introduced – then I was told the price shown on their website was only for people who financed through the dealership. (I was paying cash) details that were conspicuously absent from their website. The condition of the front tires was another concern; AJ initially contended they were within acceptable specifications. When I requested to speak with the sales manager regarding this matter, AJ asserted he lacked the technical expertise to comment so why did I want to talk to him. Eventually, they did agree to replace the tires. Upon our arrival at the dealership, AJ enthusiastically introduced a contest in which purchasers could throw a bean bag for a chance to win either a $50 gas card, complimentary floor mats, or a $500 discount on the car. Post-purchase, I inquired about participating in this contest, only to be informed that we did not meet the criteria. AJ's explanation for this exclusion was rather puzzling and lacked clarity. Towards the end of the process, after all paperwork had been signed, AJ informed me that the car came with only one key fob, a potential additional expense of about $300. My decision to purchase the car was primarily based on my trust in VW as a reputable brand, as well as the assurance of a VW warranty. Regrettably, my confidence lies with the brand and not with AJ. I sincerely hope that this level of deceitfulness is not indicative of the dealership's overall training. The One shining star was their service department. They did an excellent job getting my car ready for pickup. I would have no problem taking my car to get serviced at Suntrup VW. Jjust don't buy a car from Suntrup VW....or at least be aware of these deceitful practices.
Danny and Will were amazing to work with! I just had a baby so we basically did everything over text so that when I came in I was able to test drive the car I wanted and go straight back to signing paperwork and getting my car. It was truly the easiest process ever! To top that off, Danny even put everything from my old car into my new car. They made the experience beyond easy for this busy mom.
Great experience working with Winter (Sales), Beau (Manager), and AJ (Finance). William was also helpful assisting which we appreciated. I look forward to working with each of you in maintaining the new ride. Thanks!
Excellent experience. Friendly, professional and helpful! Would definitely recommend Suntrup to everyone I know! We have bought two cars from them in the last month and would come back!
My Title application which we have called about several times and nobody has called us back. The net price is incorrect, should be $19,005. I called the DMV in Jeff City about it and was told they tax on the actual net price, so this must be changed. I was also told that I must bring the old title with me. I was never given one! I won’t do business with a dealership that ignores the many phone calls and never returns the calls or takes care of the two problems I’m left with.
Suntrup is all about helping their potential customers. They generally care about giving you the best deal. I'd like to thank Tony Simmons and finance manager AJ
I purchased a new VW Jetta through Tony. Everything went smoothly until the pick-up. Earlier in the day, I sent Tony my insurance and drivers license as requested and let him know that I'd be by after work to pick up. When I arrived, no one knew that I was picking up the car and nothing in my file had been updated. I had to wait while the team on staff could find my car. I was told that Tony had left early for vacation and overheard the team comment to each other that it was "another Tony issue." They also needed a copy of my driver's license and my insurance card again - because it was never uploaded to my file. Finally I met with Finance to turn over the check. They completed their paperwork and accepted the check from my bank (and validated the amount owed against the check). I walked out with my keys to my car and to my surprise the car had no floormats at all. When I had test drove the car, there were mats in the trunk - but they were nowhere in sight. I almost walked back in and cancelled the deal, but Will from the team went and searched and search for mats and brought me a new set. He single-handedly saved Suntrup's sale. Fast forward a couple weeks and I get a call from the Finance team that the check (the one they themselves had verified) was incorrect and I owed additional money. Their suggestion was to go back to my bank and re-do the loan - that was already paid out to Suntrup and which Suntrup had already cashed the check. I probably could have done that had it not been literally weeks since the loan was done and they had cashed the check. The New Car Sales Manager was out to lunch with a Sales Rep and I was given the Used Car Sales Manager. He was nice enough, but no real help and said he would talk to the New Car Sales Manager when he returned from lunch. No surprises, the New Car Sales Manager didn't return from lunch and couldn't be bothered to return my call himself to account for the failings of every department under him. Instead, I was the Used Car Sales Manager who could offer nothing but a free tank of gas for my "inconvenience." Even more jarring was finding that the sticker price (which has been taken out of every car on their lot) in my glovebox and that it was lower than I paid. Moral of the story: Suntrup has poor customer service, poor follow through, poor management, poor Finance representatives, and poor procedures. Bommarito has the same cars for the same price and I'd recommend going to them.
Excellent experience. Friendly, professional and helpful! Would definitely recommend Suntrup to everyone I know! We have bought two cars from them in the last month and would come back!
Dealership under construction but Blake still took the time to take us to look at the vehicle
Our salesman Tony was amazing to work with however, when we got to finances Guy was very aggressive and honestly rude. During the process of signing the paperwork he became condescending when we were going over if we wanted extended warranty or not. Then when we noticed the total price of the car was higher than we were originally told we asked about it and he said "im not the sales guy you'll have to ask them". So we asked to speak to Tony again and Guy said "why? what's your problem". We explained the numbers weren't what we were told originally and he "called" someone then leaned back in his chair and said "look this is the total cost, I asked I don't know what you're confused about". Honestly I would have walked away from the car because Guy was so rude but my husband wanted to go ahead with the purchase. I will not buy another car from here because of him. Tony was great but we probably won't work with this dealer again. I'll stick with Bommarito like I have with all my cars and I'll recommend everyone else skips them too.
Thank you so much Tony!!! My daughter is so happy and driving away SAFE!! Kudos!!
Recently I purchased a VW Atlas and I’m really satisfied with my client advisor-Danny who worked diligently on getting the vehicle ready for me…it was worth the wait!
Danny was very professional, friendly, accommodating, and knowledgeable of the vehicle. He also communicated promptly via text with any questions that we had and was very helpful.We truly appreciated his service and had a very great and stressless experience. The service and detailing department were impeccable.
My fiancé and I recently bought a 2025 VW Atlas Cross Sport SEL from Suntrup VW, and we had such a great experience working with Danny Jackson. From the moment we met him, he was incredibly personable and easy to talk to — honestly, he felt more like a friend than a salesman. Danny was kind, knowledgeable, patient, and genuinely helpful throughout the entire process. He made everything feel smooth and stress-free, and we truly couldn’t say enough good things about him. You can tell he really cares about his customers and wants them to leave happy and confident in their purchase. We absolutely love our new Atlas, and when it’s time for my fiancé to get a new car, we will definitely be coming back to work with Danny again. Highly recommend asking for him if you’re shopping at Suntrup VW!
Danny was great. It was a great experience working with the team to get a great deal on my vehicle.
Danny and Will were amazing to work with! I just had a baby so we basically did everything over text so that when I came in I was able to test drive the car I wanted and go straight back to signing paperwork and getting my car. It was truly the easiest process ever! To top that off, Danny even put everything from my old car into my new car. They made the experience beyond easy for this busy mom.
If you’re thinking of using this dealership…..DON’T. Don’t waste your time and money using Zach Seiler as a “salesman”either. For a customer giving a company business and salesperson that makes commission off of my purchase I have never been spoken to in person and through text message the way that I was at this dealership and from this “salesman”. I was told things would be taken care of on a used vehicle that weren’t fixed correctly until I asked to speak to higher management. The vehicle that we purchased went through the dealerships “inspection” and was deemed as road safe. I took the vehicle to a state certified mechanic in my hometown which is over an hour away from the dealerships location. There were multiple things found that wouldn’t pass a state inspection by their qualifications. There was also a mechanics glove found melted to the muffler of the vehicle. The dealership couldn’t explain why that wasn’t found during their own inspection. I was actually told by the sales manager that “you might have picked it up off of the road while driving”. While having conversation with Zach the “salesman” I was told “the dealership has done more than they are required to” and not to “bite the hand that feeds me”. I had to kindly remind him that he just made commission off of my purchase so technically I was feeding him. The vehicle didn’t have an owners manual in it so I requested one. I was told that they don’t give them out anymore but to use Google if I had any issues. I chose this dealership based on the knowledge of the owners daughter(s) Instagram videos about car buying and how women can at times be treated differently during the process. I thought I would no doubt have a great experience. Suntrup VW has unbelievably disappointing. They are rude, pushy and condescending. As a male Zach should be ashamed speaking to a female the way that he did and Ryan the sales manager matched his attitude. I still have things in a written agreement signed by myself and the sales manger that have not be taken care of. As far as the dealership they should be ashamed that they have employees representing their company in this way.
The team and service at the dealer was exceptional. Fast and courteous, made us feel like we are part of the family. We will be buying all our cars from here! Kainoa, Beau, Ryan and service was smooth. Thanks again:)
My first interaction with Suntrup was on-line. They immediately sent me a reply about the vehicle and I believe it was on a Sunday. (I was impressed by that.!) Her name was Veronica and she did an excellent job with the communication between myself and the dealership. When I arrive to the dealership my sales person Kainoa Payton was so kind, patient and helpful. I was running behind due to rush-hour and work but when I arrived the finance department and my sales person was very patient with me. I arrived at 5pm and they closed at 6pm. They wasn’t rushing me and I was able to drive my vehicle in peace. Everything checked out fine and I am so glad that I was able to find this vehicle at Suntrup. This is the first dealership that I came across and they have a program with the transmission and the engine stay under a warranty for the life time you have the vehicle. I really wish that I have came across this dealership much sooner. KB
⭐️⭐️⭐️⭐️⭐️ We had a great experience at Suntrup Volkswagen after our car was totaled by insurance and we were on a tight timeline. Blaze, our salesperson, was incredibly helpful and patient—he understood our situation and worked quickly without making us feel rushed. Ryan, the manager, also stepped in to make sure everything went smoothly and helped get us a fair deal. Even though we were short on time, the whole team made the process straightforward and stress-free. Really appreciated their honesty, efficiency, and professionalism. Highly recommend asking for Blaze and Ryan if you’re shopping at Suntrup VW!
Purchased a vehicle and the very next day noticed that they sent me home with the temp tags to an incorrect vehicle. Called and spoke with the sales guy and then spoke directly to Guy the very next day. Was told they would send me updated registration and I never received it. I reached out via text and phone call several times after that; each time requesting a manager and never could get in touch with one. Finally 1.5 months later I spoked with the sales guy; left guy a voicemail, then finally received a call from the manager who was checking to see if Guy had called me back which he had not. Finally at almost 7 pm guy returned my call, attitude in hand, and tried to say he had not received a voicemail from me which I’m sure he had not to mention I spoke directly with him the day after purchasing the car. He then tells me that they forgot to charge me sales tax and this whole time I’ve been waiting for my plates, they never sent them off to be mailed to me to begin with. That it was caught in an audit conveniently just now when I’ve made a complaint. They’re going to have to unravel my financing deal and redo the deal, funny how no one wants to offer to reduce the price or offer any kind of credit for the almost 2 months of no call backs, multiple paperwork errors, and errors on their part. I will likely not do business here due to the attitude that was had on the phone due to their mistakes in the financing department. Unfortunate because the sales staff was great.
Bought my brand new 2021 Tiguan. Center panel fell off within a month and they said they couldn’t fix it for a month and when I said that was unacceptable their employee told me to go xxxx my self.
I love Suntrup VW. Love my VW Atlas Launch Edition! It's an awesome vehicle for travel (holds a ton of stuff) and for everyday use(excellent mileage.) My sales person, Madeline is so knowledgeable. Any time I have taken it in to the service department, they've been excellent. Especially Rick and Ryan!!
Key was stuck in my ignition, while engine was running. Brought it into Suntrup VW and Rick Thayer took care of it right away. He kept me informed and treated me like I was his only customer! Thanks again for the qualified and speedy service.
Suntrup is always wonderful to do business with! They are courteous, professional and treat customers fairly. My latest service representative Rick did an amazing job by keeping me updated on my vehicles progress as well as costs and options available to me. We love this dealership!
Rick was really helpful. I arrived and he immediately took care of my car and he also asked me if I needed anything else. Remarkable service!
Brand new 2022 Volkswagen with less than 20 miles broke down, no fix for the issue due to covid and no response from Armin or anyone else with dealership. I've asked the dealership to unwind the deal for us, being none of this is our fault and they say this is out of their hands. Hands down worst service ever
I had recently had the chance to speak with Aaron. He is not what people may think of when they hear the words " Car shopping" by all means. His staff is very friendly and knowledgeable. I would highly recommend Suntrup Volkswagen to all my friends and family!
Sorry, no staff found.
